Customer care

About us

Moomin Characters Oy Ltd is the official body responsible for Moomin copyright supervision. All of the Moominvalley characters are globally registered trademarks. You should contact Moomin Characters Oy Ltd in all general or copyright related matters.

Oy All Things Commerce Helsinki Ltd is the responsible party for the website as well as the webshop and product related matters.

Webshop Contacts

Your questions and/or remarks are important to us so please do feel free to contact us at:

Our goal is to respond to your enquiry within 2 working days. If your message relates to an order then please include the order number in your email and if you’d like us to call you back then please include your phone number and order number as well.

Shipping & Delivery

Deliveries are not made on Saturdays, Sundays or on public holidays. A time slot cannot be specified with any of our delivery options. Please refer to the Terms and Conditions of Sale. Currently we ship to all countries in the European Union and Norway, Australia, Japan, the US as well as many other countries. We will expand our logistics and when you do we will let you know. Please see our shipping table.

Your Account

We do NOT store any credit card details. If you want, you can choose to receive a newsletter on Moomin news, events and new products. We do not sell nor provide information to any third party and we are also generally nice people who don’t like spam any more than you do.

Terms of use

Yes, they can be found here.

Delivery charges and estimated delivery times

Please note that due to the current situation there might be shipping delays, but is always there when you have concerns or questions.

Free shipping

We offer free standard shipping above certain thresholds to select European countries.

The threshold for free standard shipping is 50 € in Finland, Sweden and the Baltic countries.

There is a 100 € free standard shipping threshold for Denmark, Germany, Poland, Austria, Belgium, Czech Republic, France, Hungary, Luxembourg, Netherlands, Slovakia, United Kingdom, Ireland, Italy, Monaco, Spain, Cyprus, Greece, Bulgaria, Croatia, Malta, Portugal, Romania, Slovenia and Norway.

Home delivery*

Delivery directly to your home – we use DHL to ship our parcels and they will be delivered to the address you enter when placing the order. Please specify a daytime location where you will be in the daytime between 9am and 4pm.

In Sweden, Norway and Russia we use the local postal service and Matkahuolto for Finland. Delivery cost starting from 3 € depending on your location and weight, the final shipping cost will be calculated in the checkout based on location and weight. If you have any questions you can always email us at

*Please note all custom made products are delivered with a different postal method, and the shipping time might vary from the table below. In most cases the parcels are delivered to the nearest post office, you will be notified once it is available for pick-up.

Delivery area or countryStandard deliveryWorldwide Express ShippingDelivery time (Express)Delivery time (Standard)
Sweden, Finland and NorwayFrom 4.90/5.90 € depending on the weight of the packageFrom 8.90 € depending on the weight of the package (Norway)2-7 days2-7 days
Estonia, Lithuania and Latvia-From 4 € depending on the weight of the package1-3 days2-7 days
Denmark, Germany, PolandFrom 4.90 € depending on the weight of the packageFrom 7.90 € depending on the weight of the package2-5 days2-7 days
Austria, Belgium, Czech Republic, France, Hungary, Ireland, Italy, Luxembourg, Monaco, The Netherlands, Slovakia, Spain, United Kingdom From 4.70 € depending on the weight of the packageFrom 8.90 € depending on the weight of the package2-4 days2-7 days
Bulgaria, Croatia, Cyprus, Greece, Malta, Portugal, Romania, SloveniaFrom 5.90 € depending on the weight of the packageFrom 9.60 € depending on the weight of the package2-4 days2-7 days
Switzerland, Ukraine and LiechtensteinFrom 6.60 € depending on the weight of the packageFrom 8.20 € depending on the weight of the package2-5 days2-7 days
Albania, Andorra, Armenia, Belarus, Bosnia Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Kosovo, Macedonia, Moldovia, Montenegro, San Marino, Serbia and TurkeyFrom 6.80 € depending on the weight of the packageFrom 9.70 € depending on the weight of the package2-5 days2-7 days
United States, Canada and MexicoFrom 6.2 € depending on the weight of the packageFrom 10.20 € depending on the weight of the package2-3 days12-21 days
Australia, China, Hong Kong, India, Japan, Kazakhstan, South Korea, Macao, Malaysia, Phillipines, Singapore, Taiwan, Thailand, Turkmenistan, UzbekistanFrom 9.10 € depending on the weight of the packageFrom 12 € depending on the weight of the package3-5 days12-21 days
Bahrain, Egypt, Indonesia, Israel, Jordania, Kuwait, Oman, Qatar, Saudiarabia, South Africa, Afghanistan, Algeria and Angola From 9.80 € depending on the weight of the packageFrom 13.20 € depending on the weight of the package3-5 days12-21 days
RussiaFrom 9.90 € depending on the weight of the package-3-6 days12-21 days
The rest of the world including African and South American countries.From 9.80 € depending on the weight of the packageFrom 14.70 € depending on the weight of the package3-6 days12-21 days


Are you reliable?

Yes absolutely, we’re the Moomins! We’re a small group of people who run the site and do our utmost to provide everyone with the best Moomin experience possible. If you have any questions or concerns, you can always drop us a message.

Do you ship to my country?

We most likely do as we currently ship to most countries in the world.

How do you handle prices, taxes and deliveries to countries outside EU?

We have the same prices for all countries, so we do not deduct taxes from the prices even is we sell to countries outside of the EU. Please take into account that you may have to pay local VAT and customs duties for the products when you pick up the package from the local post office or pick up point, or before the package is home delivered

I have a discount code, how can I use it?

If you have a discount code, you can use it on the same page where you enter your card details. Enter the code on the field “Coupon code” and press enter. On the right side you will see the discount that you get with your code. You can only use one discount code per order.

How can I pay?

We currently accept payments by MasterCard, Visa and Visa Electron as well as Paypal.

Do you store my credit card details?

Nope, we don’t store credit card details as all payment info is processed through our payment partners listed above.

But you store some user details?

We store your delivery address, shopping cart content, language and country. If you wish us to remove the information we have stored, please contact and we will remove your information immediately.

Is buying from you safe?

Yes, absolutely. Any sensitive information is encrypted using a terribly complicated formula.

I bought something and I want to return it

Sure thing! Was it broken, not what you were expecting or was something else wrong with it? Please send us an email at and we’ll sort it out.

Do you use cookies on your site?

Yes, cookies are vital to ensure that works properly for visitors. Please note that if you reject or block all cookies in your browser settings, you will not be able to take full advantage of as some cookies are necessary for the site to function properly.

I received a broken item, what should I do now?

We are sorry to hear that and we’ll help you sort this out! Please take 4 pictures of the parcel (so we can sort it out with our delivery service):

1. Outside, the damage to the package
2. The open package with packaging and the item inside
3 The item with the packaging around and what the damage looks like.
4. The item with the damage visible.

Email the images to, describe the issue and we will sort it out!

Are there any more FAQ’s?

At the moment there aren’t. We’ll be adding real questions when we get them, feel free to ask us anything.