General Terms of use

Moomin.com User Agreement
1. Parties to this agreement
2. Use of the Service
3. Registration
4. User responsibilities
5. Privacy policy
6. Ordering and Payment Terms
7. Product prices
8. Delivery
9. Cancellation and returns
10. Changes to the Service and this Agreement
11. Jurisdiction and Settlement of Disputes
12. Language of the agreement

1. Parties to this agreement

This user agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use of moomin.com web service (referred to hereinafter as the Service) owned by All Things Commerce Helsinki Ltd (referred to hereinafter as the Service Provider). When a person (referred to hereinafter as the User) completes the registration process or orders product/s, he or she agrees to this Agreement.
Contact details of the Service Provider:

All Things Commerce Helsinki Oy
Salmisaarenranta 7M, 00180 Helsinki
Vat Number: FI25621882

2. Use of the Service

2.1. The Service is intended for private individuals, institutions and companies.
2.2. Our return policy does not apply to orders made by institutions or companies.
2.3. You must be eighteen or older to order products from the Service.
2.4. Everything in the Service, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. Service Provider grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from the Service Provider.

3. Registration

3.1. The User can register by filling out the register form and choosing a user name and password. To register the User must provide his/her real name, address, phone number/ mobile phone number and e-mail address. In addition to the above mentioned information, the institutional and corporate customers must include their trade registry number and VAT number.
3.2. By registering the User warrants that he/she has read the provisions of this agreement, agrees to these provisions and pledges oneself to comply with these provisions.
3.3. The User ordering on behalf of a company warrants that he/she has sufficient authority to order the items in question and bind that company to this Agreement.
3.4. Registration is free of any charges.

4. User responsibilities

4.1. The User accepts responsibility for all activities that occur under his/her account or password. The User is solely responsible for maintaining the security of his/her password.
4.2. The User warrants the Service Provider that the information he/she provides during the registration process (and any notification of change of such information) is true and correct.
4.3. The User warrants that he/she is over 18 years old.

5. Privacy policy

5.1. Service Provider is committed to respecting User’s privacy. Service Provider is the sole owner of the information collected on Moomin.com and shop.moomin.com. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages and fulfilling orders. In those cases, we provide only the information necessary for the performance of those specific functions.
5.2. Service Provider does not transfer any information given by the User for third party for any other purpose than processing the order. We will not sell, share or rent this information to any other entity for any reason.
5.3. Service Provider reserves the right to transfer the information provided by the User to the authorities in the case of infringement of laws and violation of good practice (bona mores) by the User.
5.4. User has the right to examine, change and delete information about him/herself from the register. Upon request we provide any site visitor who establishes his or her identity to our satisfaction with access to information that we have collected from them.
5.5 Your submission of information through the Site to the Moomin Fan Club is governed by our Privacy Policy. You agree that all information you provide to us is true, accurate and complete, and you will maintain and update such information if requested. We will never share the information you submitted to the Moomin Fan Club with a third party. By submitting your information to the Moomin Fan Club you agree to accepting messages from the Moomin Fan Club but you can leave the fan club at any point by either clicking unsubscribe in any Moomin Fan Club email message or by sending hello@moomin.com a message to unsubscribe. If you unsubscribe from the Moomin Fan Club you will no longer receive messages from the fan club and you will have to sign up again if you wish to join the Moomin Fan Club again.
5.6 Downloading the Moomjis – Moomin Stickers app in the App Store or Google Play and activating the keyboard in the device does not give All Things Commerce (Moomin.com) access to any of your information that is typed with the keyboard. Any agreements made when installing the app is made with the app platform and All Things Commerce has no insight or influence on the terms set by the app platform.
5.7 We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy. As is common practice with almost all professional websites moomin.com and shop.moomin.com uses cookies, which are tiny files that are downloaded to your computer, to improve your experience.

 

6. Ordering and Payment Terms

6.1. When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed.
6.2. Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order.
6.3. The Service provider reserves the right to cancel any order based on product stock errors that may occur.
6.4. The Service Provider reserves the right to reject any order in its sole discretion.

7. Product prices

7.1. The product price is the price displayed for the item on the Service at the time of ordering.
7.2. All the product prices and delivery charges are displayed in euros (EUR).
7.3. For all orders within the EU product prices and delivery charges include VAT
7.4. When ordering from outside the EU the User accepts to pay for any local taxes, customs duties, clearance charges and other comparable costs.

8. Delivery

8.1. Delivery times may vary from product to product. Delivery time is determined by availability of the product and order destination.
8.2. Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
8.3. Service Provider reserves the right to deliver different products ordered in the same time separately.
8.4. Service Provider takes responsibility over the loss or damage of the product occurred during the delivery

9. Cancellation and returns

9.1. User (except institutions and companies) has a fourteen-day right to return or exchange a product according to Finnish consumer protection legislation. This returns policy does not extend to products which are produced or altered according to the customer’s wishes. If the order is returned, the buyer is responsible for return shipping costs.
The customer has a right to return a product if:

1. The order has been cancelled according to the terms and conditions by notifying Moomin.com within 14 days of the item having been delivered,
2. The product has not been used,
3. The product is in the condition that the customer received it in and all the parts of the product are included in the package and
4. The product has been repackaged into its original package or an equivalent.

9.3. The product must be returned immediately after cancellation.
9.4. When returning products the User will be responsible for the risk of damages.
9.5. Made to order / on-demand products such as the Official Moomin Shop’s sweatshirt, t-shirts and posters can not be returned or exchanged as they are custom made. Please contact hello@moomin.com with inquires.
9.6 If the User/Recipient for any reason declines to receive the goods and they are to be returned to the Service Provider all returning fees and charges will be deducted from the amount refunded for the product(s).

10. Changes to the Service and this Agreement

Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

11. Jurisdiction and Settlement of Disputes

This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Helsinki District Court, Finland.

12. Language of this Agreement

The parties have agreed that this Agreement and related documents shall be written in English.